Continuing the cycle of care

 

 

 

 

 

 

 

 

MCS / At Home Hospital Equipment would like you to know that we are prepared to serve you under the most adverse conditions, ranging from after business hours needs to inclimate weater conditions.  The following is a brief outline of our Emergency Preparedness Program.  For a more detailed explanation, please call and speak with our Customer Service Department at (423) 282-1046.

 

 

24/7 AVAILABILITY

 

Although we prefer to provide service during our regular business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m.), we will always be available to solve problems or make emergency deliveries.  If you need to reach us after regular business hours, call 1-866- 916-0202 and let us know how we can help you.

 

 

INCLIMATE WEATHER CONDITIONS

 

We are prepared to provide service during thunderstorms, floods, etc..  Obviously our performance could be affected by traffic conditions or other storm related issues.  If you are scheduled for a delivery or follow-up visit, we will try to reach you by telephone to update you on our ability to physically reach your home.

 

    If we cannot reach you by telephone:

       

              You should stay in your home as long as it is safe to do so.

      

              Listen to the emergency broadcast radio station that serves your area.  We will announce updates to our customers via                   these stations if normal communication fails.

 

    If your equipment uses electricity and you lose power:

 

              Switch over to your back-up system and calculate how much time you have on the back-up.

 

              Consider taking your medical equipment and supplies to the nearest emergency shelter that has a power generator.  If                     you can, call and tell us your new location address and phone number.